Return and Refund Policy

At Curverex Shopping, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

a. Eligibility for Returns
You may return a product if it meets the following conditions:

  • The item is returned within  7 or 14 days of delivery.
  • The item is unused, undamaged, and in its original packaging with all tags attached.
  • The item is accompanied by the receipt or proof of purchase.

b. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:

  • Products that have been used or damaged after delivery.
  • Personalized or customized products.
  • Clearance or sale items, unless defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at curverextech@gmail.com with your order details and reason for return.
  2. Approval: Wait for our team to approve your return request and provide instructions.
  3. Shipping: Send the item to the address provided by our team. You are responsible for return shipping costs unless the product is defective or damaged upon delivery.

3. Refunds

a. Refund Eligibility
Refunds are processed once we receive and inspect the returned item. You will be notified of the approval or rejection of your refund.

b. Refund Method

  • Approved refunds will be issued to the original payment method.
  • It may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

c. Non-Refundable Items
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 3 or 5 days of delivery by emailing curverextech@gmail.com.
  • Provide clear photos of the item and its packaging for verification.
  • If verified, we will offer a replacement, refund, or store credit at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account or contact your payment provider; processing times may vary.
  • If you still have issues, contact us at curverextech@gmail.com for assistance.

7. Contact Us

For any questions or concerns about our Return and Refund Policy, please contact:

Curverex Shopping
Email: curverextech@gmail.com

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